Shipping & Delivery
We only offer shipping of online purchases to U.S. and Canada addresses at this time. For orders shipped to a location outside of the U.S. or Canada, please email firstname.lastname@example.org.
If an item on your order is out of stock, we will notify you via email or phone when the item will be available.
Returns & Replacements
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a specified period of time.
Late or Missing Refunds
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company; it may take some time before your refund is posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1440 W. Taft Ave. Orange, CA 92865 USA.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and he will find out about your return.
To return your product, you should mail your product to: 1440 W. Taft Ave. Orange, CA 92865 USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don't guarantee that we will receive your returned item.